Bed and Breakfast in Whitby, North Yorkshire

Doug and Hilary Townshend info@thebirdhousewhitby.co.uk
01947 469169 • 07769 186181

Booking Details & The Birdhouse Terms and Conditions

Reservations

In order to make a reservation, the first night's stay will be charged to your card as a NON-REFUNDABLE deposit.

The balance will be taken 14 days before your arrival.

Cancellation Policy

Please note that receipt of your deposit constitutes a legally binding contract between us, and your deposit is not refundable under any circumstances.  In the event of a “no show”, curtailment of stay or bookings cancelled less than 7 days prior to arrival, we reserve the right to charge for all of your stay.  We would recommend that you take out travel insurance to cover this cost.

When a reservation is for a two night minimum stay or three night minimum bank holiday weekend stay, cancellation of one or two of those nights will not be allowed and cancellations will be subject to payment in full.

Amendments/Changes/Re-scheduling to Bookings

Please note we reserve the right not to accept 'amendments' 'changes' or 're-scheduling' of dates to bookings. If a change/amendment/re-schedule is required within 7 days of your arrival date, the normal cancellation charges will apply to the original booking dates.

Late Bookings

Where bookings are made within 14 days of date of arrival, full payment will be due at time of booking.

Children

For the comfort of our guests , we prefer not to accept children under the age of 10 years .

Access Statement

Please note that, as our guest rooms are all on the first floor, we are unable to offer any accommodation to people with limited mobility.  If you have any concerns about access; please contact us before you book, and we'd be happy to describe the layout of our home in more detail. If you do have limited mobility and can't manage stairs, we can recommend Abbotsleigh B&B, just 50 metres down the road, which is able to offer ground floor accommodation.

Check-in / Check-out Times

Rooms are available from 4pm on the day of arrival. However, by prior arrangement it may be possible to park your car and deposit luggage beforehand. 

As we offer our guests complimentary refreshments on arrival, we would be grateful if you could inform us of any changes to the arranged time of arrival. Please call us to let us know.

Check out time is 10a.m. on the day of departure.

Payment

Please note: We do not accept cheques.

Pets

We do not allow pets.

Minimum Nights Stay

Two nights minimum at peak times. This applies in July and August as a minimum, and includes all school holidays.
Three nights minimum at the Bank Holiday weekends.

Smoking Policy

The Birdhouse is a totally non-smoking establishment. Smoking is not permitted anywhere within the house or gardens.

 

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